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Operations Manager

Location
Reno, NV, USA

Job Description - With high level of independent decision making authority will:

• Determine Key Performance Indicators and targets.
  
• Prepare annual strategic and business plans in coordination with department heads.
  
• Prepare company performance metrics and break it down to departmental and individual performance metrics using the Balanced Score Card Tool.
  
• Recommend and approve expenditures for day to day operations, annual capital and development of new programs/services to increase the firm’s market share.
  
• Monitoring of compensation structure of individual on a yearly basis and commission calculations on a monthly basis.
  
• Oversee cash flow in terms of monitoring of profit, capital expenditure, receivables, payables, and other components of working capital.
  
• Oversee accounting and generate reports using the accounting software– Quickbooks.
  
• Interact with key potential customers.
  
• Manage a staff of 10+ employees (Sales, Service, technical and field).
  (Monitoring progress through data analysis obtained from the CRM software – Salesforce.com.
  
• Initiate programs and procedures to increase efficiency in work flow, data quality and report preparation, customer support, in-budget project deliverables.
  
• Prepare weekly sales projections, monthly administrative reports.
  
• Submit monthly variance reports and participate in monthly corporate conference calls; in addition, I helped streamline our A/P and A/R functions with corporate accounting in Reno, Nevada using QuickBooks® software.
  
• Oversee H/R requirements and review same with the President of the company to insure that employee/corporate needs were met.
  
• Conduct regular surveys and determine “customer satisfaction indexes” using statistical analysis.

REQUIREMENTS:

MBA or foreign academic equivalent in Finance/Business/Management Studies with 2 years of experience